Contact Us

Corporate headquarters

Socket Mobile, Inc.
40675 Encyclopedia Cir.
Fremont, CA 94538


Contact and support requests

Please select the appropriate form below to reach out to the team best suited to provide the solution you need.

Contact Us Form - EMEA
First Name*
 
Last Name*
 
Email*
 
Select Country:*
 
Business Phone*
 
Company*
 
Company Website
 
Industry
 
Please provide details of your inquiry*
 
Form    
 
We value your privacy. Please acknowledge you
have read and accept the privacy statement.*  
 

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Barcode Support - EMEA

Use this form if you need to program your scanner to change how a barcode is read. For example - remove the first or last digit from the barcode, include additional actions such as tab, carriage return or line feed, or add prefix/suffix characters to the barcode.

 
First Name*
 
Last Name*
 
Email*
 
Select Country:*
 
Business Phone*
 
Product (if known)*
 
Serial number of Socket Mobile product
 
Software Application Used With Scanner*
 
Host Device You Are Using*
 
Device Model (if known)
 
Host Device Manufacturer (if known)
 
Barcode Symbology You Wish to Edit (if known)*
 
Most Common Barcodes. 
If you require a barcode to read differently when scanned, for example add a prefix or suffix to the data, or if your scanner is not reading a barcode correctly please describe your requirement in the box below.
Describe Your Issue*
 
Please provide a high resolution image of the barcode. Please ensure no glare and that it is taken on a flat surface.
 
*
We value your privacy. Please acknowledge you
have read and accept the privacy statement.*  
 

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Hardware Support - EMEA

Use this form if you are in possession of a Socket Mobile device and are experiencing difficulties such as pairing it to your phone/tablet/PC or if the device isn’t working as expected.

 
Primary Issue*
 
Symptom*
 
First Name*
 
Last Name*
 
Email*
 
Business Phone*
 
Select Country:*
 
Product (if known)*
 
Serial number of Socket Mobile product*
 
Software Application Used With Scanner (For example - Shopify, Square, Excel)*
 
Host Device You Are Using*
 
Device Model (if known)
 
Host Device Manufacturer (if known)
 
Please provide an overview of the symptoms you are experiencing and advise us of anything you’ve tried to resolve the issue. Please provide as much detail as possible. The more detail we have, the easier it will be to resolve your query in a timely manner.*
 
If you have an image or short video which demonstrates the problem you are experiencing, please upload it here as this may help us troubleshoot your issue quicker.
 
*
We value your privacy. Please acknowledge you
have read and accept the privacy statement.*  
 

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SocketCam Support - EMEA - EN
First Name*
 
Last Name*
 
Email*
 
Business Phone*
 
Select Country*
 
What version of SocketCam is this regarding?*
 
What software application are you using SocketCam with? (eg Excel, Word, Square)
 
Host Device You Are Using*
 
Device Model (if known)
 
Host Device Manufacturer (if known)
 
Primary Issues*
 
Symptoms*
 
Please provide any additional information that will help us to help you
 
If you have an image or short video which demonstrates the problem you are experiencing, please upload it here as this may help us troubleshoot your issue quicker.
 
*
We value your privacy. Please acknowledge you
have read and accept the privacy statement.* 
 

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Registered developers should log in to the Developer Portal and then navigate to the Developer's Contact Us for additional support. If not registered, please submit your inquiry using the Hardware Support Form.

LOGIN TO DEVELOPER PORTAL

If you don't have a developer login, Register Now.

Authorized Reseller Form - EMEA
First Name*
 
Last Name*
 
Company*
 
Business Phone*
 
Email*
 
Country/Region*
 
Position Held In Company*
 
Company Website*
 
Primary Market Focus*
 
Reseller Type*
 
Why do you want to become a reseller of Socket Mobile products?*
 
*
We value your privacy. Please acknowledge you
have read and accept the privacy statement.*  
 

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Demo Request Form - EMEA
First Name*
 
Last Name*
 
Email*
 
Company
 
Business Phone
 
Address
 
City
 
State or Province
 
Zip or Postal Code
 
Country/Region*
 
Are you a reseller of Socket Mobile products?*
Yes
No
 
Socket Mobile Products You Are Interested In*
 
Data Types You Are Scanning*
 
Host Device You Are Using*
 
Name and Type of Software You Are Using*
 
Quantity of Scanners You Wish to Purchase*
 
Estimated Purchasing Time-Frame*
 
Please list the name and model of competing scanners you are also considering.*
 
Comments
 
*
We value your privacy. Please acknowledge you
have read and accept the privacy statement.* 
 

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Success Stories - EMEA
Email*
 
Brief overview/bio about the customer/company.*
 
Explain the challenges you faced before using the scanners.*
 
What application/software are you using with the scanning solution?*
 
Which Socket Mobile product was purchased? How was the solution used for your business?*
 
Describe how Socket Mobile's product improved your business. *
 
Provide a picture of the scanner you purchased in use.*  
 
*
We value your privacy. Please acknowledge you
have read and accept the privacy statement.* 
 

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Sales

You can reach our sales team through the numbers below, our contact form, or email at sales@socketmobile.com.

* toll-free

Worldwide
+1 510 933 3000

Switzerland
+41 (800) 898003 *

Support

You can reach our support team through the regional numbers below or the appropriate contact form above.

* toll-free

Worldwide
8:00 am - 4:00 pm (EST)
+1 510-933-3020

EMEA
1:00 pm - 10:00 pm (CET)
+41 (800) 555714

France
1:00 pm - 10:00 pm (CET)
+41 (800) 555714

Germany
1:00 pm - 10:00 pm (CET)
+41 (800) 555714

Spain
1:00 pm - 10:00 pm (CET)
+41 (800) 555714

Switzerland
1:00 pm - 10:00 pm (CET)
+41 (800) 555714